Shipping Policy - ArtGalleryZen
We're committed to getting your trendy fashion accessories and lifestyle products to you quickly and safely. Here's everything you need to know about our shipping process.
π Worldwide Shipping
We ship our fashion accessories, jewelry chains, keychains, and lifestyle products to customers around the globe from our Hong Kong location.
π Shipping Zones & Rates:
-
ππ° Hong Kong (Domestic):
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
πΊπΈ United States:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
π¨π¦ Canada:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
π¬π§ United Kingdom:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
π¦πΊ Australia:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
π³π± Netherlands:
- Orders $1-$198: Standard shipping rates apply
- Orders β¬199+: FREE shipping
-
π¦π· Argentina:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
πΈπ¦ Saudi Arabia:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
πΉπ· Turkey:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
π Rest of World:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
π FREE Shipping Offer
Enjoy FREE shipping on orders $199 USD or more! This applies to most countries worldwide. For Netherlands, the threshold is β¬199.
β±οΈ Processing Time
- In-Stock Items: 1-2 business days
- Pre-Order Items: 3-5 business days
- Custom/Personalized Items: 5-7 business days
Orders placed on weekends or holidays will be processed on the next business day.
π Estimated Delivery Times
Delivery times are estimates from our Hong Kong warehouse:
- ππ° Hong Kong: 1-3 business days
- πΊπΈ π¨π¦ North America: 7-15 business days
- π¬π§ πͺπΊ Europe: 10-20 business days
- π¦πΊ Australia: 7-15 business days
- π Asia Pacific: 5-10 business days
- π Rest of World: 15-25 business days
π Order Tracking
Once your order ships, you'll receive:
- β Email confirmation with tracking number
- β Real-time tracking updates
- β Delivery confirmation
β οΈ Important Notes
- Delivery times may vary due to customs processing
- Remote areas may have extended delivery times
- Customs duties and taxes are the responsibility of the recipient
- We cannot control delays caused by customs or local postal services
π¦ Packaging & Care
- Secure Packaging: All items carefully packaged to prevent damage
- Eco-Friendly: We use recyclable packaging materials when possible
- Discreet Shipping: No external branding on packages for privacy
β Shipping Questions?
Need help with shipping or have questions about your order?
- Email: sales@artgalleryzen.co
- Phone: +852 55163190
- Response Time: Within 24 hours
This shipping policy was last updated on September 16, 2025. Delivery times are estimates and may vary due to customs processing or other factors beyond our control.