FAQs

Q: What types of products does ArtGalleryZen offer?

A: We specialize in trendy fashion accessories and lifestyle products across these popular categories:

• 💎 Body Jewelry: Nose rings, navel rings, ear cuffs, piercing jewelry in various materials
• ✨ Fashion Jewelry: Necklaces, earrings, rings, bracelets, complete jewelry sets
• ⛓️ Body Chains: Waist chains, thigh chains, belly chains, decorative body harnesses
• 💇♀️ Hair Accessories: Hair jewelry, claw clips, decorative hair pieces, hair clips
• 🎵 K-pop & Pop Culture: K-pop fashion accessories, idol accessories, fan bags, photocards
• 📱 Lifestyle Items: Phone charms, keychains, keychain dolls, shoe charms
• 👗 Fashion Items: Sequin clothing, false nails, trendy stickers, stylish bags
• 🎁 Collectibles: Blind boxes, LEGO blocks, watches, handmade crochet flowers

 

Q: How many products do you have in stock?

A: We maintain an extensive inventory of over 3,000 unique products, with new arrivals added regularly to keep up with the latest fashion trends. Most popular items are kept at consistent stock levels of 50 units.

Q: Are your products suitable for gifts?

A: Absolutely! We have a dedicated 'Gifts for Her' collection featuring carefully curated items perfect for birthdays, holidays, or special occasions. Many items come in gift-ready packaging.

Q: Do you offer free shipping?

A: Yes! We offer FREE worldwide shipping on orders over $199 USD. For our Netherlands customers, the threshold is €199 EUR. Orders under this amount have affordable standard shipping rates.

Q: What are your shipping zones and delivery times?

A: We ship globally from our Hong Kong warehouse with these estimated delivery times:

• 🇭🇰 Hong Kong: 1-3 business days (Domestic)
• 🇺🇸 United States: 7-15 business days
• 🇨🇦 Canada: 7-15 business days
• 🇬🇧 United Kingdom: 10-20 business days
• 🇦🇺 Australia: 7-15 business days
• 🇳🇱 Netherlands: 10-20 business days
• 🇦🇷 Argentina: 15-25 business days
• 🇸🇦 Saudi Arabia: 15-25 business days
• 🇹🇷 Turkey: 15-25 business days
• 🌍 Rest of World: 15-25 business days

*Delivery times may vary due to customs processing and local postal services

 

Q: Do you provide order tracking?

A: Yes! Once your order ships, you'll receive an email confirmation with a tracking number so you can monitor your package's journey in real-time.

Q: Are your nose rings and body jewelry safe for sensitive skin?

A: Absolutely! Our body jewelry collection features hypoallergenic materials including:

• Surgical stainless steel
• Titanium (medical grade)
• Sterling silver (S925)
• Gold-filled and gold-plated options

These materials are safe for sensitive skin and suitable for new piercings.

 

Q: What sizes and gauges do you offer for body jewelry?

A: We offer comprehensive sizing options:

• Gauges: 16G, 20G, 22G for nose rings
• Bend Styles: L-bend, S-bend for comfort
• Colors: Gold, silver, rose gold, and colorful options
• Designs: From minimalist to elaborate CZ-inlaid pieces

 

Q: Do you have non-piercing jewelry options?

A: Yes! We carry an extensive selection of non-piercing alternatives including adjustable nose rings, magnetic ear cuffs, and clip-on accessories - perfect for trying new looks without commitment.

Q: What K-pop products do you offer?

A: Our K-pop collection includes:

• Fashion accessories inspired by K-pop trends
• Fan bags and carrying accessories
• Photocards and collectible items
• Idol-inspired jewelry and accessories

 

Q: Are these official K-pop merchandise?

A: We carry both officially licensed products and K-pop inspired fashion accessories. Each product description clearly indicates whether items are officially licensed or inspired designs.

Q: What is your return policy?

A: We offer a 30-day return window from your delivery date. Items must be:

• Unused and unworn
• In original packaging
• With all tags attached

Contact sales@artgalleryzen.co to initiate a return.

 

Q: Can I return body jewelry for hygiene reasons?

A: For health and safety reasons, body jewelry (nose rings, navel rings, etc.) cannot be returned once the packaging is opened, unless the item is defective or we sent the wrong product.

Q: How long do refunds take to process?

A: Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Q: Do you offer exchanges?

A: We currently don't offer direct exchanges. Please return the item for a refund and place a new order for your desired product.

Q: What payment methods do you accept?

A: We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• PayPal
• Other secure digital payment methods

All transactions are processed through encrypted, secure payment gateways.

 

Q: What currency are your prices in?

A: Our primary pricing is in USD (US Dollars). International customers may see prices converted to their local currency at checkout for convenience.

Q: Who pays for customs duties and taxes?

A: Customs duties, taxes, and import fees are the responsibility of the recipient and vary by country. We cannot predict or control these additional charges as they're determined by your local customs authority.

Q: How can I contact customer support?

A: We're here to help 24/7! Contact us through:

• 📧 Email: sales@artgalleryzen.co (24-hour response guarantee)
• 📞 Phone: +852 55163190 (24/7 support line)
• 💬 Contact Form: Available on our website

 

Q: Do you provide support in multiple languages?

A: Yes! Our multilingual support team can assist you in English, Chinese, and other languages to ensure you get the help you need.

Q: How can I track my order?

A: You can track your order by:

• Using the tracking number from your shipping confirmation email
• Contacting us with your order number
• Checking your account dashboard (if you created an account)

 

Q: What materials do you use for your jewelry?

A: We use high-quality materials including:

• Surgical Stainless Steel: Hypoallergenic and durable
• Titanium: Medical-grade, perfect for sensitive skin
• Sterling Silver (S925): Genuine silver with quality hallmarks
• Gold-filled & Gold-plated: Long-lasting gold finishes
• Cubic Zirconia (CZ): Brilliant, diamond-like sparkle
• Natural Stones: Genuine crystals and pearls

 

Q: How do I care for my jewelry?

A: To keep your jewelry looking beautiful:

• Store in a dry place away from moisture
• Clean gently with a soft cloth
• Avoid exposure to chemicals, perfumes, and lotions
• Remove before swimming or showering