Returns & Refund Policy - ArtGalleryZen
At ArtGalleryZen, we want you to be completely satisfied with your fashion accessories and lifestyle products. Our return and refund policy is designed to ensure a hassle-free shopping experience.
📅 Return Timeframe
- 30-Day Return Window: You have 30 days from the date of delivery to return items
- Original Condition Required: Items must be unused, unworn, and in original packaging
- Tags Attached: All original tags and labels must remain attached
✅ Eligible Items for Return
- Fashion accessories (trouser chains, jewelry, etc.)
- Keychains and collectibles
- Lifestyle products and decorative items
- Seasonal items (Halloween costumes, boots, etc.)
❌ Non-Returnable Items
- Personalized or customized items
- Items damaged by misuse or normal wear
- Items returned after 30 days
- Items without original packaging or tags
🔄 How to Return Items
- Contact Us: Email us at sales@artgalleryzen.co with your order number
- Return Authorization: We'll provide a return authorization and instructions
- Package Items: Securely package items in original condition
- Ship Back: Buyer is free to choose the forwarder, freight prepaid
- Processing: Refunds processed within 5-7 business days after we receive your return
💰 Refund Information
- Original Payment Method: Refunds issued to your original payment method
- Processing Time: 5-7 business days after we receive your return
- Shipping Costs: Original shipping costs are non-refundable
- Return Shipping: Free return shipping for defective or incorrect items
🔄 Exchanges
We currently don't offer direct exchanges. Please return the item for a refund and place a new order for the desired item.
📞 Questions?
If you have any questions about returns or refunds, please contact our customer service team:
- Email: sales@artgalleryzen.co
- Response Time: Within 24 hours
This policy was last updated on September 16, 2025. We reserve the right to update this policy at any time.
