Contact Us

Frequently asked question

I still haven't received my order is this normal?

Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 14 days you have not received anything, contact us at: xx@madore.com and we will be happy to help you!

I made a mistake in my delivery address is it too late?

If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address.

Shipping conditions

MADORE is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of Canada. Please check with your customs office to avoid additional charges.

Contact ArtGalleryZen - We're Here to Help!

Have questions about our trendy fashion accessories, jewelry chains, or lifestyle products? Our friendly customer service team is ready to assist you 24/7.

📞 Get in Touch

📧 Email Support

General Inquiries: sales@artgalleryzen.co

Customer Service: sales@artgalleryzen.co

Returns & Refunds: sales@artgalleryzen.co

Response time: Within 24 hours

📱 Phone Support

Phone: +852 55163190

Available: 24/7 Customer Support

We speak English, Chinese, and more!

🏢 Business Information

Trade Name: ArtGalleryZen

Business Address:
Sigma Imports Holdings Limited
66 Lung Sum Ave, 1/F
Sheung Shui, New Territories
Hong Kong SAR

💬 Common Reasons to Contact Us

🛍️ Product Questions: Need details about our fashion accessories or lifestyle products?
📦 Order Status: Track your shipment or check delivery updates
🔄 Returns & Exchanges: Easy return process for your peace of mind
💳 Payment Issues: Secure payment support and billing questions
🎁 Bulk Orders: Special pricing for wholesale or large quantity purchases
⭐ Product Recommendations: Let us help you find the perfect accessories

⏰ Our Commitment to You

✅ Fast Response: Email replies within 24 hours
✅ Friendly Service: Helpful and knowledgeable support team
✅ Problem Resolution: We work hard to solve any issues quickly
✅ Multiple Languages: Support available in your preferred language

📍 Find Us

Thank you for choosing ArtGalleryZen for your fashion accessories and lifestyle needs. We look forward to hearing from you!