SHIPPING POLICY & TERMS

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from www.artgalleryzen.co, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. The 'Seasons Shop In' does not hold any responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within 7-30 days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order unless otherwise stated. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner. Shipping is offered to the following destinations:

DESTINATIONS:

• The United States: 15 -20 days by USPS, 6-8 days by UPS
• Western Europe: 15 - 20 days
• Canada: 15-20 days
• The United Kingdom: 15-20 days
• Australia: 15-20 days
• Rest of the world: 15- 25 days
• Tracking Link: http://track.4px.com/#/

SHIPPING RATES:

• Package to HK: USD6.00 by SF Express
• Package to US: USD4.00 by USPS
• Package to US: USD35 by UPS

Order processing takes up to 3 business days before shipment. Delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.

Priority Shipping & Handling means your order is put to the front of the queue. It will be handled faster from the warehouse and with great care! However, it will not affect shipping speed itself.

Q: How do I check the status of my order? 
A: When placing your order, please allow up to 3 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.

Q: How long does shipping take? 
A: Please allow up to 3 days for your order to be processed, and 3 additional days for your order to be shipped. Our fulfillment centers are located around the world. For domestic orders in the U.S., it will typically take about 1-2 business weeks. For international orders, please allow up to 2-3 business weeks.

Q: Why does shipping take so long?
A: Our products are unique in their class and are significantly lower priced than other competitors in the Scrubber Brushes. The disadvantage of this is that shipping times are slightly longer, although we work hard to get your order shipped as quickly as possible.

Q: I ordered two products, but I only received one ... what's going on?
A: Since we have a wide variety of products that are not stored in the same warehouse, it is possible that some products will be shipped separately. Don't worry, it's quite normal for you to receive one product a few days before the other.

Q: Do you ship internationally? 
A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!

Q: How do I order on your website? 
A: Simply find the product you want and click the "Add to Cart" button or use the "Buy It Now" button. Fill in your shipping and billing information and we will ship your order to you as soon as possible!

Q: Does The 'ArtGalleryZen' offer a quality guarantee for all products sold?
A: Absolutely! If your product is damaged, contact us immediately! We do our best to ensure your best shopping experience. Simply contact us and we'll get back to you! You can always get a free exchange of your product by simply sending it back with the proof of image sent first.